frequently asked questions
handling & shipping time
The standard handling time is five workdays. Sometimes, orders go out even sooner than this. The shipping time is not included in the handling time.
The shipping times given are only estimates. Spiritbird Store is shipping from Finland. You can expect a quick delivery to addresses in Finland, two to three weeks to other countries in Europe, and up to a month or a bit more to the rest of the world.
Spiritbird Store is not responsible for the time it takes to ship the package to your country; this is up to the postal service and varies from country to country. Sometimes, packages may be delayed in customs, for holidays, or for unforeseen circumstances, such as a pandemic.
exchanges & returns
We kindly ask you not to buy this product if you are unsure whether you want to keep it or not. It doesn’t make sense to ship it back and forth. You can tune into the energy of the deck, for example, by watching the complete flip-through on YouTube to help you decide if the deck is for you or not. However, if you still need to return the deck, the product has to be shipped back to us in the exact condition you received it, unused and in its original sealed packaging. The shipping costs are yours to pay and will not be refunded. After receiving the product, you have 14 days to inform us that you are returning the item and to send it back. In case you don’t do this within 14 days of receiving the product, no refund will be issued.
Every deck goes through a careful quality check by the manufacturer, but if you somehow receive a damaged product or notice serious issues with your item, please contact us immediately upon receiving your order. Tiny imperfections are bound to happen when producing big bulk orders, so please be understanding.
taxes, VAT & customs
Spiritbird Store ships from Finland, so you won’t need to pay any customs fees within the European Union. In other countries, taxes and customs fees may apply according to the policies of the country or state. As a buyer, you are responsible for all customs fees and import taxes that might apply.
shipping
We ship everywhere in the world. The shipping fee is included in the price. The shipping fee includes tracking of the package. You will receive the tracking code once the package has been shipped, however, it might take a few days until it starts updating.
can I become a retailer?
Yes! Send us a message telling who you are, introducing your shop, and why you feel drawn to our products and would like to become a retailer! 💗 It is important that your shop feels like a right energetic match to our creations. These decks are tools that carry a powerful energetic intention and are meant to find the right people and energies they belong with.
also check shipping & returns policy
please contact us if you have any other questions or concerns
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