shipping & returns policy
handling & shipping times
The standard handling time is five workdays. Sometimes, orders go out even sooner than this. The shipping time is not included in the handling time.
The approximate shipping times given are only estimates and cannot be guaranteed.
Spiritbird is not liable for the items once they leave our studio and will not be held responsible for any delays, for example, the package being held in customs, late deliveries, holidays or other unexpected events (such as a pandemic) taking place.
Spiritbird is not responsible for the time it takes to ship the package to your country, as this is up to the postal service as well as the customs procedures, which vary from country to country.
lost packages
Each package we ship comes with a tracking code. This is the only means we have of monitoring what happens to your order while it’s on its way to its destination. While in shipment, the package is under the responsibility of the postal service/shipping carrier.
If the order doesn’t arrive at its destination, and this can be clearly proven through the tracking information, we will send you a replacement. For us to replace your order, it needs to be clear to us that the order never arrived. However, if it appears that you failed to pick up the package or simply were not at home, then we are unfortunately unable to offer you any replacement or refund. It is your responsibility, as the customer, to collect the package when it arrives, and by placing an order with us, you agree to this.
If it appears to us that the package did arrive at its destination and/or if the situation is unclear, you will need to make a direct claim with the shipping carrier. In such a case, the customer will have to pay for a new order if they want a replacement as a refund will not be issued.
If the package gets returned to us because there has been an error in the customer’s information, or because the customer didn’t pick up their package from the post office, or wasn’t at home for the delivery, or refused the delivery for some reason, a refund will not be issued. The customer is responsible for paying for the cost of reshipment if they still want their order.
Please ensure your address is entered correctly on the online purchase form and double-check it before submitting. We will not be held responsible for an incorrect address if it is an error on the customer’s part. The address cannot be changed after the package has been shipped.
If we have made an error and if, because of this, the package doesn’t arrive at its destination, we will send you a replacement.
returns & exchanges
We kindly ask you not to buy the product if you are unsure whether you want to keep it or not. It doesn’t make sense to ship it back and forth. You can tune into the deck, for example, by watching the complete flip-through on YouTube, to help you decide if the deck is for you or not. However, if you do wish to return the deck, the product needs to be shipped back to us in the exact condition you received, unused and in its original sealed packaging. The shipping costs are yours to pay and will not be refunded. After receiving the product, you have 14 days to inform us that you are returning the item and to send it back. If you don’t do this within 14 days of receiving the product, no refund will be issued.
The sales of all digital products are final. Once you make your payment, the digital product will be sent immediately to the email address provided.
damaged products
Every deck goes through a careful quality check by the manufacturer, but if you somehow receive a damaged product or notice serious issues with your item, please contact us immediately (within 48 hours) upon receiving your deck. Tiny imperfections are bound to happen when producing big bulk orders, so please be understanding.
VAT, customs & taxes
Spiritbird Store ships from Finland, so you won’t need to pay any customs fees within the European Union. In other countries, taxes and customs fees may apply according to the policies of the country or state. Depending on the country, you may need to pay import taxes when you pick up the package or when the package enters customs.
As the customer, you are responsible for all customs fees, import taxes, handling fees, and any other charges that may apply upon collection or when the package enters customs.
Import policies and procedures vary from country to country, so please view them before placing your order. By purchasing a product from our store as an international customer, you agree to be responsible for any customs fees, handling fees, import taxes and/or duty charges on collection or delivery. If you, as the recipient, are refusing to pay customs fees, handling fees, import taxes and/or duty charges and don’t receive your order because of that, the package will be considered abandoned and a refund will not be issued.
finally
Spiritbird Store will do everything in its ability to support you with your purchase and everything related to it, but please be kind and understand that we are a small business and thus have limited resources, and some things (like the position of the stars) are beyond our control. 💗
If you have any further questions or concerns, please contact us at saana@spiritbirdcreativestudio.com
🌎🌍🌏